Privacy Policy

We collect personal information that is reasonably necessary for our business operations and to provide you with our services. This may include:

• Contact details: name, email address, phone number, and postal address.
• Identification details: date of birth, government-issued ID for age verification (21+).
• Membership information: membership number, preferences, and transaction history.
• Booking and reservation details: dates, times, table preferences, and dining requirements.
• Payment information: credit/debit card details for transactions (processed securely).
• CCTV footage: recorded in our venue for security and safety purposes.
• Website usage data: IP address, browser type, pages visited, and cookies (see Cookie Policy).

Age verification is required; visitors must be 21 or older. CCTV is used for security purposes. Payment details are processed securely and not stored in plain text.

We collect personal information through various channels, including:

We only collect information by lawful and fair means. We will not collect sensitive information without your consent, except as required by law.

We use your personal information for the following purposes:

• To provide and manage our services, including table reservations, tournament registrations, and dining bookings.
• To verify your age and identity (21+ requirement).
• To process payments and manage your account.
• To communicate with you about your bookings, events, and promotions (with your consent where required).
• To improve our services and website experience.
• To ensure the safety and security of our venue and patrons (including CCTV monitoring).
• To comply with legal and regulatory obligations.

We do not sell your personal information to third parties. Marketing communications are sent only with your consent, and you can opt out at any time.

We may disclose your personal information to third parties in the following circumstances:

We do not sell personal information. All third-party service providers are vetted and required to comply with privacy laws.

We take reasonable steps to protect your personal information from misuse, interference, loss, unauthorized access, modification, or disclosure.

• We use industry-standard encryption for online transactions and data transmission.
• Access to personal information is restricted to authorized personnel only.
• We regularly review our security practices and update them as necessary.
• CCTV footage is stored securely and accessed only for legitimate security purposes.

While we strive to protect your information, no method of transmission over the internet or electronic storage is 100% secure. We cannot guarantee absolute security.

We comply with the Australian Privacy Principles regarding data security. We will notify you and the relevant authorities in the event of a data breach that is likely to result in serious harm, as required by law.

We retain personal information only for as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required or permitted by law.

• Booking and transaction records: typically retained for 7 years to comply with tax and accounting regulations.
• CCTV footage: retained for 30 days, unless required for an ongoing investigation.
• Membership information: retained for the duration of your membership and for a reasonable period thereafter.

When personal information is no longer needed, we securely destroy or de-identify it. Retention periods are based on legal requirements and business needs. We regularly review our data retention practices.

You have the right to request access to the personal information we hold about you and to request corrections if it is inaccurate, incomplete, or out-of-date.

• You may request access by contacting us using the details below.
• We will respond to your request within a reasonable timeframe, usually within 30 days.
• In some circumstances, we may refuse access as permitted by law, and we will provide reasons for any refusal.
• You may also request that we delete your personal information, subject to legal and contractual obligations.
• You can opt out of marketing communications at any time by using the unsubscribe link in emails or contacting us.

Contact email: [email protected] | Phone: +61 7 3864 1729

Our website uses cookies and similar technologies to enhance your browsing experience and analyze site traffic.

• Cookies are small text files stored on your device when you visit our website.
• We use essential cookies to enable core functionality, such as session management and security.
• We may use analytics cookies to understand how visitors interact with our site, helping us improve our content and services.
• You can control cookies through your browser settings. However, disabling essential cookies may affect the functionality of our website.

For more details, please refer to our Cookie Policy.

A separate Cookie Policy is available on our website. We do not use cookies to collect personally identifiable information without your consent.

We may update this privacy policy from time to time to reflect changes in our practices, legal requirements, or for other operational reasons.

• The latest version will always be available on our website.
• We will indicate the effective date at the top of this policy.
• Material changes will be communicated through our website or via email where appropriate.
• Your continued use of our services after any changes constitutes acceptance of the updated policy.

Effective date: 13 September 2026